Who is it for?
Any Organization, primarily dealing with consumer products/ services
PMG Consultants
What will you get?
“Achieve operational efficiency to identify trends and causes of complaints Resolve more complaints by adopting a more customer-focused approach Engage staff with new customer service training opportunities Integrate ISO 10002 with ISO 9001 to improve overall efficiency Monitor and continually improve your complaints handling process.”
How to Achieve it?
How can we help
Why Choose us?
Multi-location presence
Sharing of best practices in the industry
Strategise for effectiveness
On Time completion of assignments
Highly engaging training sessions
Practical Implementation
Very High level of Customer Satisfaction
You engage, High end experts at the most economic cost. We charge and deliver results.
Organization gets, in depth learning but just not an understanding
Key Success Factor
Top management commitment
Top management commitment
Appropriate data collection
Appropriate data collection
Systematic Problem Solving
Systematic Problem Solving
Involvement of the area/ Person concerned
Involvement of the area/ Person concerned
Eye for Details
Eye for Details
Case Studies
case study
Standardization – Key to Sustenance
case study
the case of Champion Components 2
case study
the case of Champion Components 1
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